Returns & Refunds
Your satisfaction is our priority.
We want you to love every Stellax experience.
Return Window
You can request a return or refund within 7 days of receiving your order.
Return Eligibility
Damaged or Defective Items
If your product arrives damaged, leaked, or defective, we will provide a replacement or refund after verification.
Wrong Item Received
If you receive a wrong item, please contact us within 7 days of delivery for a return or exchange.
Unopened & Unused Products
Due to hygiene and personal-use considerations, fragrances, perfume oils, and personal care products can only be returned if they are unopened, unused, and sealed in their original packaging.
Proof Required
Please share your order number along with clear photos or videos. For damaged, leaked, or incorrect items, customers are requested to provide an unboxing video recorded at the time of opening the package.
Non-Returnable Items
- Opened or used fragrances, perfume oils, EDPs or personal care items.
- Products without original packaging or seals.
- Sale items and gift cards.
- Requests made after the 7-day return window.
Refunds
Once we receive and inspect your return, we will notify you via email or phone. Approved refunds will be processed within 3–5 business days after inspection. The refund will be issued through the original payment method or as store credit, depending on the payment method used.
Delivery Charges
Delivery charges are non-refundable unless the return is due to an error from Stellax (wrong item sent, damaged product, or defective item).
Need help?
Our support team is here to help with any returns or refund-related questions.